We’ve got answers! Our Frequently Asked Questions section covers everything from how to place an order to details about shipping and returns. Whether you’re curious about our delivery charges, payment options, or need information on product suitability, you’ll find the answers here. If you have any more questions or need further assistance, feel free to contact us—we’re here to help!
Frequently Asked Questions
Do you have a shop or showroom I can visit?
We do not have a physical store as we are an online only shop.
How do I place an order?
You can order with us online and over the phone. Click here to find out more.
How do I know if the product is right for me or my loved one?
Although we are happy to answer any questions you may have about our products, we do advise that you obtain proper guidance from your GP or other medical professional before purchasing with us. The information we provide on this website is informational only and not a substitute for accurate diagnosis.
Some items can be returned if not suitable and in a resalable condition, please refer to our returns and refund policy for more information.
What are your delivery charges on incontinence products?
We offer a flat rate on our incontinence range of $14 with free shipping over $150.
Our flat rate charge is to ensure we can provide our customers with the best possible service. This amount covers the cost of packaging, handling fees, and postage. As a small business, we simply don't have the same buying power as larger companies, making it difficult to reduce our postage costs. However, we strive to keep our delivery fees as low as possible while still providing excellent service and quality products to our valued customers.
Do you deliver outside of New Zealand?
You can place an order from overseas for delivery to an address in New Zealand, but unfortunately, we are unable to deliver outside of New Zealand.
Questions around Delivery & Returns?
To know more about our Delivery & Returns, please visit ourDelivery & Returns Policy page
Do you offer click and collect?
Unfortunately, we do not offer click and collect as we are an online only store.
Do you dispatch from your own warehouse?
Products are either dispatched via our distribution partner or are dispatched directly from our suppliers. Please note that some orders containing multiple items can come in separate parcels.
What are your shipping rates?
The majority of our shipping charges are based on weight, with a few exceptions. The shipping rates will be shown at checkout.
What type of payments do you accept?
We accept all major credit cards (VISA, MasterCard, American Express). You can process your payment securely through credit card, Poli Pay (Internet banking), Google Pay, Shop Pay and Apple Pay. We also offer Afterpay.
We also accept Bank Deposit. For this option, please contact us on shop@radiuscare.co.nz or 0800 213 313.